Zaapi Help Centre
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Zaapi Help Centre
  • Welcome
  • Zaapi Service Standards
    • Step 1: Create an account
    • Step 2: Connect your first messaging channel
    • Step 3: Invite your team
    • Step 4: Navigate your ticket inbox
    • Step 5: Track performance with analytics
    • Step 6: Install the mobile app
    • Facebook Messenger
    • Instagram
    • WhatsApp Business
    • LINE
    • Shopee
    • Lazada
    • TikTok Shop
    • Website Chat Widget
    • Gmail
    • Outlook
    • Shopify
    • HubSpot
    • Understanding tickets
    • The ticket lifecycle
    • Quick replies
    • Set yourself as Away
    • Configure notifications
    • Inbox translation
    • Assigning tickets
    • Saved views
    • Marking as spam
    • Understanding ticket fields
    • Creating ticket fields
    • Populating ticket fields
    • Managing comments in Zaapi
    • Managing reviews in Zaapi
    • Teams
    • User Roles
    • Broadcast on LINE
    • Broadcast on WhatsApp
    • Training AI
    • Testing AI
    • Deploy AI
    • Analyse AI
    • Troubleshooting AI Issues
    • Basic Automations
      • Assign chats to agents
      • Greeting message
      • Out of hours message
      • Closing chat message
      • Auto reply to Facebook/IG comments
      • Assign labels to chats
  • Flow Builder
    • How we calculate metrics
    • Live dashboard
    • Support dashboard
    • Team dashboard
    • SLA breaches
    • Ticket fields
    • Sales
    • Label usage
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For the complete documentation index, see llms.txt. This page is also available as Markdown.
  1. AUTOMATIONS

Basic Automations

Assign chats to agentsGreeting messageOut of hours messageClosing chat messageAuto reply to Facebook/IG commentsAssign labels to chats
PreviousTroubleshooting AI IssuesNextAssign chats to agents