Zaapi Help Centre
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Zaapi Help Centre
  • Welcome to Zaapi
  • Start guide
    • Step 1: Create an account
    • Step 2: Integrate messaging channels
    • Step 3: Invite team members
    • Step 4: Manage your inbox
    • Step 5: Analyse chat performance
    • Step 6: Install the mobile app
  • Integrations
    • Facebook Messenger
    • Instagram
    • WhatsApp Business
    • LINE
    • Shopee
    • Lazada
    • TikTok Shop
    • Website Chat Widget
    • Gmail
    • Shopify
    • HubSpot
  • Inbox
    • Search
    • Open & Close Chats
    • Track Conversions
    • Quick Replies
    • Labels
    • Saved Filters
    • Assign Chats
    • Spam Inbox
    • Customer Information
    • Meta Ad Source
    • Notes & Tagging
    • Notifications
    • Away Status
  • Team Management
    • Teams
    • User Roles
  • Broadcast
    • Broadcast on LINE
    • Broadcast on WhatsApp
  • AI Agent
    • Training AI
    • Testing AI
    • Deploy AI
    • Analyse AI
    • Troubleshooting AI Issues
  • AUTOMATIONS
    • Basic Automations
      • Assign chats to agents
      • Greeting message
      • Out of hours message
      • Closing chat message
      • Auto reply to Facebook/IG comments
      • Assign labels to chats
  • Flow Builder
  • Analytics Dashboard
    • Chat & Agent Performance
    • Sales Performance
    • Label Usage
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  1. AUTOMATIONS

Basic Automations

Assign chats to agentschevron-rightGreeting messagechevron-rightOut of hours messagechevron-rightClosing chat messagechevron-rightAuto reply to Facebook/IG commentschevron-rightAssign labels to chatschevron-right
PreviousTroubleshooting AI Issueschevron-leftNextAssign chats to agentschevron-right