Action nodes

Send Message — send a text, image, video, file, carousel, or button template message on the channel the flow was triggered on.
Send Button Template — send an interactive message with clickable buttons. Each button branches to a different flow path. Supports button expiry (the buttons stop working after a set time).
Send WhatsApp Template — send a pre-approved WhatsApp message template (required for messaging customers outside the 24-hour window).
Send Email — send an email from a connected Gmail or Outlook account. Configure To, CC, BCC, subject, and body.
Send Marketplace Private Reply — send a private DM to a buyer on Shopee or Lazada (in response to a public review or enquiry).
Send Marketplace Order Card — send a structured order summary card to a buyer on Shopee or Lazada.
Send Marketplace Voucher — send a voucher code to a buyer on Shopee or Lazada.

Assign Ticket — assign to a specific agent or team. Includes "out-of-hours fallback" and "assign to last handler" options.
Unassign Ticket — remove the current assignment.
Add Label — apply a Label to the Ticket.
Remove Label — remove a Label from the Ticket.
Close Ticket — resolve and close the Ticket.
Mark Ticket as Follow-up — flag the Ticket for follow-up.
Add Note to Ticket — add an internal note (visible to agents only). Supports @mentions.
Mark as Spam — move the Ticket to the Spam Inbox.

Let AI Respond — hand the conversation to the AI Agent. Configure:
- Escalation path — the next flow step if the AI escalates to a human.
- Timeout path — the next flow step if the customer doesn't respond within a set time.
- Knowledge Source scope — which sources the AI should use for this flow (optional).

Jump To — loop back to a previous step in the flow. Includes a configurable maximum number of jumps to prevent infinite loops.
Send HTTP Request — send data to an external system via webhook. Supports GET, POST, PUT, PATCH, DELETE, custom headers, and a JSON or form body.

Last updated 11 days ago