# Condition nodes

Conditions split a flow into two or more paths based on data. Each condition node has a **True** and **False** output (or multiple outputs for multi-value conditions).

### Message-based conditions

* **Message Content** — checks whether the most recent message contains, equals, or does not contain specific text. Supports text, image, video, audio, sticker, product, and order message types.
* **Message Language** — detects the language of the incoming message (useful for routing to language-specific teams).

### Customer conditions

* **New vs Returning Customer** — branches based on whether the customer has contacted your store before.
* **Customer Waiting Time** — checks how long the customer has been waiting for a reply (greater than / less than a duration).
* **Last Interaction** — checks how long it's been since the customer last sent a message.

### Ticket conditions

* **Conversation Assignee** — checks which agent the Ticket is currently assigned to.
* **Conversation Status** — checks whether the Ticket is Open or Closed.
* **Label** — checks whether a specific Label is or isn't applied to the Ticket. Up to 20 Labels per condition.

### Time conditions

* **Business Hours** — branches based on whether the current time is within or outside the business hours configured in Settings.

### Shopify conditions (requires Shopify integration)

* **Shopify Order Amount** — checks order value (greater than, less than, between, equals).
* **Shopify Order Products** — checks whether the order contains specific products.
* **Shopify Order Tags** — checks whether the order has specific Shopify tags.

### Marketplace conditions (Shopee and Lazada)

* **Review Rating** — star rating of a review (1–5 stars).
* **Review Text** — whether review text contains specific keywords.
* **AI Review Sentiment** — AI classifies the review as positive, negative, or neutral.
* **AI Review Intent Detection** — AI detects a custom intent within a review (you define the intent).
* **Marketplace Products** — whether an order or enquiry relates to specific products.
* **Marketplace Order Cancellation Reason** — the reason code for a cancelled order.
* **Marketplace Order Return / Refund Reason** — the reason code for a return or refund.


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