Zaapi Help Centre
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  • Welcome to Zaapi
  • Start guide
    • Step 1: Create an account
    • Step 2: Integrate messaging channels
    • Step 3: Invite team members
    • Step 4: Manage your inbox
    • Step 5: Analyse chat performance
    • Step 6: Install the mobile app
  • Integrations
    • Facebook Messenger
      • How to connect
      • Limitations
      • Error troubleshooting
    • Instagram
      • How to connect
    • WhatsApp Business
      • How to connect
      • Limitations
    • LINE
      • How to connect
      • How to connect (Thai)
      • Import LINE chat history
      • Create chats from "Friend add"
      • Display Admin Name & Photo in LINE
      • Limitations
    • Shopee
      • How to connect
    • Lazada
      • How to connect
    • TikTok
      • How to connect
      • Limitations
  • Inbox
    • Search
    • Open & Close Chats
    • Track Conversions
    • Quick Replies
    • Labels
    • Saved Filters
    • Assign Chats
    • Spam Inbox
    • Customer Information
    • Meta Ad Source
  • Team Management
    • Teams
    • User Roles
  • Broadcast
    • Broadcast
  • AI Agent
    • Training AI
    • Testing AI
  • AUTOMATIONS
    • Basic Automations
      • Assign chats to agents
      • Greeting message
      • Out of hours message
      • Closing chat message
      • Auto reply to Facebook/IG comments
      • Assign labels to chats
  • Flow Builder
    • Set up guide
    • Nodes (Triggers, Conditions & Actions)
    • Error troubleshooting
  • Analytics Dashboard
    • Chat & Agent Performance
    • Sales Performance
    • Label Usage
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  • Overview
  • How to search your inbox

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  1. Inbox

Search

PreviousLimitationsNextOpen & Close Chats

Last updated 2 months ago

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Overview

Zaapi’s Global Inbox Search allows you to quickly find any customer conversation across your entire chat history. You can search using various criteria, including customer name, order number, notes, message content, or customer details such as phone number, address, or email. This ensures you can effortlessly locate the right conversation and continue assisting your customers without delay.


How to search your inbox

  1. Open Search – Navigate to the side panel and click on the search icon.

  2. Enter Your Search Query – Type in a customer name, order number, message content, or any relevant customer details (e.g., phone number, email, or address).

  3. Review Search Results – A list of matching conversations will appear based on your search criteria.

  4. Select the Conversation – Click on the desired chat to open it and continue your conversation seamlessly.