Spam Inbox

Overview

Zaapi’s Spam Inbox helps you keep your inbox clean by filtering out unwanted messages. When a conversation is marked as spam, it moves to the Spam Inbox, and you will no longer receive notifications for new messages from that sender. This ensures your main inbox stays focused on important customer interactions.

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How to mark a conversation as spam

1. Open Your Inbox – Navigate to your main inbox to find the conversation you want to mark as spam.

2. Access More Options – Click the three dots next to the customer’s name.

3. Mark as Spam – Select "Mark as Spam" from the menu.

4. Conversation Moved – The chat will now be moved to the Spam Inbox, and you will stop receiving notifications for new messages from that sender.

Conversations marked as spam will remain in the spam inbox unless they are un-marked as spam. New messages on these conversations will not trigger any notification, and responses to these messages will not be considered in analytics.