Limitations

Messaging Window

When a customer sends you a message on Instagram, you have a standard messaging window to respond to that customer of 24 hours. During this 24 hour period, you can send all types of content (i.e responses to their questions or promotional content). Every time a customer sends you a new message, this messaging window resets.

If you need more time to respond to a customer, Zaapi uses the "Human Agent" tag when sending messages, which extends this messaging window from 24 hours, to 7 days after the customer last sent you a message. During this time, you can send updates about the customers order or respond to any enquiries, but you should not send any promotional content.

File Uploads Size Limits

• Image (8 MB)

  • .jpg, .jpeg, .png (not .heic)

• Audio (25 MB)

• Video (25 MB)

Character Count

For Instagram messages, you can send a maximum of 1,000 characters in a single response