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  • Welcome to Zaapi
  • Start guide
    • Step 1: Create an account
    • Step 2: Integrate messaging channels
    • Step 3: Invite team members
    • Step 4: Manage your inbox
    • Step 5: Analyse chat performance
    • Step 6: Install the mobile app
  • Integrations
    • Facebook Messenger
      • How to connect
      • Limitations
      • Error troubleshooting
    • Instagram
      • How to connect
    • LINE
      • How to connect
      • Import LINE chat history
      • Create chats from "Friend add"
      • Display Admin Name & Photo in LINE
      • Limitations
      • Error troubleshooting
    • Shopee
      • How to connect
      • Limitations
      • Error troubleshooting
    • Lazada
      • How to connect
      • Limitations
      • Error troubleshooting
    • TikTok
      • How to connect
      • Limitations
      • Error troubleshooting
  • Inbox
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  • AUTOMATIONS
    • Basic Automations
      • Assign chats to agents
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      • Auto reply to Facebook/IG comments
      • Assign labels to chats
  • Flow Builder
    • Set up guide
    • Nodes (Triggers, Conditions & Actions)
    • Error troubleshooting
  • Analytics Dashboard
    • Chat & Agent Performance
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  • Steps to connect
  • Steps to reconnect

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  1. Integrations
  2. Lazada

How to connect

Steps to connect

Step 1: Start the Integration

  1. Go to Settings > Integrations in Zaapi.

  2. Click “Connect to Lazada”.

  3. You will be redirected to the Lazada Marketplace—ensure you are logged into the correct Lazada store you want to integrate.

Step 2: Authorize Lazada Integration

  1. Select "Authorization" and set the period to “Half a year”.

  2. Click “Agree to the terms” and then “Confirm”.

  3. Click “Authorised use of services”.

Step 3: Enable Zaapi Chats

  1. Find "Zaapi Chats" in the Lazada Marketplace.

  2. Click “Use service”.

  3. Click “Agree” to accept the terms.

  4. Select your store country from the country dropdown.

  5. Enter your Lazada account information.

  6. Once completed, you will be redirected back to Zaapi, and your Lazada account will be successfully integrated.

Steps to reconnect

  1. Ensure you are logged into the Zaapi web app.

  2. Go to the Lazada Service Marketplace and log into the store you wish to reconnect.

  3. Find “Zaapi Chats” and click “Use this service”.

  4. Follow the on-screen steps to reconnect.

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Last updated 2 months ago

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Navigate to the Orders List in the Service Marketplace:

Lazada Service Marketplace - Orders List