How to connect

Steps to connect

Step 1: Start the Integration

1. Go to Settings > Integrations in Zaapi.

2. Click “Connect to Lazada”.

3. You will be redirected to the Lazada Marketplace—ensure you are logged into the correct Lazada store you want to integrate.

Step 2: Authorize Lazada Integration

1. Select "Authorization" and set the period to “Half a year”.

2. Click “Agree to the terms” and then “Confirm”.

3. Click “Authorised use of services”.

Step 3: Enable Zaapi Chats

1. Find "Zaapi Chats" in the Lazada Marketplace.

2. Click “Use service”.

3. Click “Agree” to accept the terms.

4. Select your store country from the country dropdown.

5. Enter your Lazada account information.

6. Once completed, you will be redirected back to Zaapi, and your Lazada account will be successfully integrated.

Steps to reconnect

1. Ensure you are logged into the Zaapi web app.

2. Go to the Lazada Service Marketplace and log into the store you wish to reconnect.

3. Navigate to the Orders List in the Service Marketplace: Lazada Service Marketplace - Orders List

4. Find “Zaapi Chats” and click “Use this service”.

5. Follow the on-screen steps to reconnect.