Limitations

File Uploads

• Image (10 MB)

• Video (30 MB)

Character Counts

For Lazada messages, you can send a maximum of 1,000 characters in a single response.

Conversation History Import Limits

Upon successfully integrating this channel, the system will automatically import your past conversation history from the last 90 days.

Note on older conversations: If a customer sends a new message in an existing conversation that is older than 90 days (and wasn't part of the initial import), the system will automatically fetch the entire history of that specific thread. Once the new message is received, you will be able to scroll up to view all previously un-imported messages from that conversation.