Create chats from "Friend add"

Overview

The "Create Chats from Friend Add" feature allows you to automatically create a new conversation with a customer who adds your account as a friend on LINE but has never messaged you. This helps you proactively reach out to potential customers and maximize conversion opportunities. You can enable or disable this feature based on your preferences in the LINE integration settings.

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How to create a chat when a new friend adds you

1. Go to Settings > Integrations in the side navigation of Zaapi.

2. Click on LINE Integration Settings.

3. Toggle the setting for "Create Chats from Friend Add" to on.

4. Select the LINE OA channels where you want to automatically create conversations when a customer adds you as a friend.

5. Save your settings to activate the feature.