Display Admin Name & Photo in LINE

Overview

You can choose to display the admin name and profile photo in LINE to customers using Zaapi. This helps your customers understand which admin they are talking with and personalises their experience.

This is a great feature as it is something that you can only enable if you use Zaapi. LINE OA does not offer this functionality within their own platform.

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How to display admin name & photo in LINE

1. Make sure you have updated your name and profile photo in your own user settings

2. Navigate to the "Integrations" area on the web platform

3. Click the "LINE Settings" icon

4. Toggle this option "On" for each LINE Account that you have integrated