Import LINE chat history
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Due to LINE API limitations, when you first integrate with Zaapi your previous conversations will not be visible in the inbox (only new messages will appear). In order to continue your conversations with previous LINE friends, you must import your LINE OA chat history.
In order to import LINE chat history, you must have a verified or premium LINE OA account (i.e a blue or green shield). Unverified accounts (i.e grey shields) are not able to export their LINE chat history. You can upgrade your account by following the instructions here.
Navigate to the settings are and click "Integrations" in Zaapi
Click the "LINE Settings" icon
Click the individual LINE account that you want to import
From LINE OA, export your chat history
Go to LINE OA on desktop
Click "Basic Settings"
Scroll to the bottom of the page
In the "Chat History Backup" section, click "Create new"
When the .zip file is created, click "Download"
Upload the entire .zip file in the modal within Zaapi
Click save
Wait a few hours for this to successfully import
Only new customers you have interacted with after integration will appear in Zaapi, until you have imported your LINE chat history
During the import, Zaapi may not be able to import all friends due to limitations with the LINE API
