# Limitations

### File Uploads

* Image (10 MB)
* Video (30 MB)

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### Character Counts

For Shopee messages, you can send a maximum of 600 characters in a single response<br>

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### Messaging Limits

* Sellers can only message **within 7 days of the last buyer message**
* Sellers can only send **5 consecutive messages before buyer reply**

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### Conversation History Import Limits

Upon successfully integrating this channel, the system will automatically import your past conversation history from the last 90 days.

{% hint style="info" %}
**Note on older conversations:** If a customer sends a new message in an existing conversation that is older than 90 days (and wasn't part of the initial import), the system will automatically fetch the entire history of that specific thread. Once the new message is received, you will be able to scroll up to view all previously un-imported messages from that conversation.
{% endhint %}

### Automated Messages and Response Rate

Shopee does **not count automated messages** (such as greeting or welcome messages) toward your store’s **response rate**. These messages are considered system-generated and do not reflect human interaction.

If you want your replies to count toward your store’s response rate, you can use the **Zaapi AI Agent**.\
Messages sent by the AI Agent are treated as **human responses**, helping you maintain or improve your Shopee response rate automatically.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://help.zaapi.com/integrations/shopee/limitations.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.