Limitations

Supported Countries

Zaapi supports integration with TikTok Shops in the following countries:

• Brazil

• Germany

• Spain

• France

• United Kingdom

• Indonesia

• Ireland

• Italy

• Japan

• Mexico

• Malaysia

• Philippines

• Singapore

• Thailand

• Vietnam

Note that US based TikTok Shops are not currently supported.

File Uploads

• Image (10 MB)

• Video (can't be sent on TikTok chats)

Character Counts

For TikTok messages, you can send a maximum of 1,000 characters in a single response

Unsupported Messages

Due to limitations from the TikTok Shop API, it is not possible send video messages on TikTok chats.