# Limitations

### Supported Countries

Zaapi supports integration with TikTok Shops in the following countries:

* Brazil
* Germany
* Spain
* France
* United Kingdom
* Indonesia
* Ireland
* Italy
* Japan
* Mexico
* Malaysia
* Philippines
* Singapore
* Thailand
* Vietnam

Note that US based TikTok Shops are not currently supported.

### File Uploads

* Image (10 MB)
* Video (can't be sent on TikTok chats)

### Character Counts

For TikTok messages, you can send a maximum of 1,000 characters in a single response

### Conversation History Import Limits

Upon successfully integrating this channel, the system will automatically import your past conversation history from the last 90 days.

{% hint style="info" %}
**Note on older conversations:** If a customer sends a new message in an existing conversation that is older than 90 days (and wasn't part of the initial import), the system will automatically fetch the entire history of that specific thread. Once the new message is received, you will be able to scroll up to view all previously un-imported messages from that conversation.
{% endhint %}

### Unsupported Messages

Due to limitations from the TikTok Shop API, it is not possible **send video messages** on TikTok chats.


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