Zaapi supports integration with TikTok Shops in the following countries:
Brazil
Germany
Spain
France
United Kingdom
Indonesia
Ireland
Italy
Japan
Mexico
Malaysia
Philippines
Singapore
Thailand
Vietnam
Note that US based TikTok Shops are not currently supported.
File Uploads
Image (10 MB)
Video (can't be sent on TikTok chats)
Character Counts
For TikTok messages, you can send a maximum of 1,000 characters in a single response
Conversation History Import Limits
Upon successfully integrating this channel, the system will automatically import your past conversation history from the last 90 days.
Note on older conversations: If a customer sends a new message in an existing conversation that is older than 90 days (and wasn't part of the initial import), the system will automatically fetch the entire history of that specific thread. Once the new message is received, you will be able to scroll up to view all previously un-imported messages from that conversation.
Unsupported Messages
Due to limitations from the TikTok Shop API, it is not possible send video messages on TikTok chats.
