How to connect

Steps to connect

Before you start

• Owners Only: Only users with the “Owner” role in TikTok Shop can integrate. Users with “Sub-account” roles will not be able to do so.

• Unlimited Duration: Ensure you select “Unlimited” duration to avoid any service interruptions in Zaapi.

Step 1: Access TikTok Shop Integration

1. Go to Settings > Integrations in the side navigation of Zaapi.

2. Click “Connect TikTok Shop”.

Step 2: Redirect to Seller Centre

1. You will be redirected to the TikTok Seller Centre.

2. Select your country.

3. Log in to your TikTok Shop seller account.

Step 3: Install and Authorize

1. Click “Install” to begin the integration process.

2. Read and acknowledge the conditions and click “Acknowledge”.

3. Click “Authorize” to grant permission.

Step 4: Complete the Integration

1. You will be redirected back to Zaapi once the integration is successful.

2. Your TikTok Shop chat will now be connected.

To integrate additional TikTok Shops, simply repeat these steps, ensuring to log out and re-login with each new TikTok Shop account you want to connect.