Limitations

After connecting your WhatsApp business account with the WhatsApp Cloud API (via Zaapi), some messaging features will no longer be available.

Limitations when connecting with Coexistence

Connecting with Coexistence allows you to maintain use of your WhatsApp Business app. Below is a table of features that are supported and unsupported

Feature	WhatsApp Business App	Zaapi
Group Chats	✅	❌
Disappearing messages/view once messages	❌	❌
Message editing/revoking	❌	❌
Live location messages	❌	❌
Message reactions	✅	❌
Voice and video calls	✅	❌

Limitations when connecting an API phone number

Connecting an API phone number means that you will only be able to access your WhatsApp Business chats through Zaapi. Some messaging features are not supported in Zaapi:

• Group chats

• Disappearing messages/view once messages

• Message editing/revoking

• Live location messages

• Message reactions

• Voice and video calls