Requesting Access

Access to the WhatsApp Business integration is by application only. The first time you try to connect WhatsApp Business, you'll be prompted to submit a request form.

Zaapi assesses every application against:

• WhatsApp Business Messaging Policy

• WhatsApp Business Terms of Service

• WhatsApp Messaging Guidelines

• Meta Commerce Policy

• Zaapi's own onboarding and risk criteria

If your request is approved, you'll receive an in-app notification letting you know you can connect WhatsApp Business. See How to connect for the next steps.

Before you apply: your Meta Business account must be verified. See Meta Business verification below.

Meta Business Verification

Business verification is how Meta confirms that your business is a legitimate business or organization. It's free, and it's not the same as the Meta blue tick (verified badge).

To verify your business in Meta Business Manager:

1. Go to Business Settings > Security Center and click Start Verification.

2. Add your organization details: legal name, address, phone number, and website.

3. Choose how you'd like to receive your confirmation code.

4. Upload your business's supporting documents.

5. Enter the confirmation code.

6. Click Done.