# Zaapi Help Centre ## 🇬🇧 English - [Welcome](https://help.zaapi.com/welcome.md) - [Zaapi Service Standards](https://help.zaapi.com/zaapi-service-standards.md) - [Step 1: Create an account](https://help.zaapi.com/start-guide/step-1-create-an-account.md) - [Step 2: Connect your first messaging channel](https://help.zaapi.com/start-guide/step-2-connect-your-first-messaging-channel.md) - [Step 3: Invite your team](https://help.zaapi.com/start-guide/step-3-invite-your-team.md) - [Step 4: Navigate your ticket inbox](https://help.zaapi.com/start-guide/step-4-navigate-your-ticket-inbox.md) - [Step 5: Track performance with analytics](https://help.zaapi.com/start-guide/step-5-track-performance-with-analytics.md) - [Step 6: Install the mobile app](https://help.zaapi.com/start-guide/step-6-install-the-mobile-app.md) - [Facebook Messenger](https://help.zaapi.com/integrations/facebook-messenger.md) - [How to connect](https://help.zaapi.com/integrations/facebook-messenger/how-to-connect.md) - [Limitations](https://help.zaapi.com/integrations/facebook-messenger/limitations.md) - [Error troubleshooting](https://help.zaapi.com/integrations/facebook-messenger/error-troubleshooting.md) - [Track conversions](https://help.zaapi.com/integrations/facebook-messenger/track-conversions.md) - [Instagram](https://help.zaapi.com/integrations/instagram.md) - [How to connect](https://help.zaapi.com/integrations/instagram/how-to-connect.md) - [Limitations](https://help.zaapi.com/integrations/instagram/limitations.md) - [Error troubleshooting](https://help.zaapi.com/integrations/instagram/error-troubleshooting.md) - [WhatsApp Business](https://help.zaapi.com/integrations/whatsapp-business.md) - [How to connect](https://help.zaapi.com/integrations/whatsapp-business/how-to-connect.md) - [Limitations](https://help.zaapi.com/integrations/whatsapp-business/limitations.md) - [Error troubleshooting](https://help.zaapi.com/integrations/whatsapp-business/error-troubleshooting.md) - [Template messages](https://help.zaapi.com/integrations/whatsapp-business/template-messages.md) - [LINE](https://help.zaapi.com/integrations/line.md) - [How to connect](https://help.zaapi.com/integrations/line/how-to-connect.md) - [Import LINE chat history](https://help.zaapi.com/integrations/line/import-line-chat-history.md) - [Create chats from "Friend add"](https://help.zaapi.com/integrations/line/create-chats-from-friend-add.md) - [Display Admin Name & Photo in LINE](https://help.zaapi.com/integrations/line/display-admin-name-and-photo-in-line.md) - [Limitations](https://help.zaapi.com/integrations/line/limitations.md) - [Shopee](https://help.zaapi.com/integrations/shopee.md) - [How to connect](https://help.zaapi.com/integrations/shopee/how-to-connect.md) - [Limitations](https://help.zaapi.com/integrations/shopee/limitations.md) - [Lazada](https://help.zaapi.com/integrations/lazada.md) - [How to connect](https://help.zaapi.com/integrations/lazada/how-to-connect.md) - [Limitations](https://help.zaapi.com/integrations/lazada/limitations.md) - [TikTok Shop](https://help.zaapi.com/integrations/tiktok-shop.md) - [How to connect](https://help.zaapi.com/integrations/tiktok-shop/how-to-connect.md) - [Limitations](https://help.zaapi.com/integrations/tiktok-shop/limitations.md) - [Website Chat Widget](https://help.zaapi.com/integrations/website-chat-widget.md) - [Configure the chat widget](https://help.zaapi.com/integrations/website-chat-widget/configure-the-chat-widget.md) - [Install the chat widget on your website](https://help.zaapi.com/integrations/website-chat-widget/install-the-chat-widget-on-your-website.md) - [Gmail](https://help.zaapi.com/integrations/gmail.md) - [How to connect](https://help.zaapi.com/integrations/gmail/how-to-connect.md) - [Import email history](https://help.zaapi.com/integrations/gmail/import-email-history.md) - [Outlook](https://help.zaapi.com/integrations/outlook.md) - [How to connect](https://help.zaapi.com/integrations/outlook/how-to-connect.md) - [Shopify](https://help.zaapi.com/integrations/shopify.md) - [How to connect](https://help.zaapi.com/integrations/shopify/how-to-connect.md) - [Using the Shopify Integration in the Inbox](https://help.zaapi.com/integrations/shopify/using-the-shopify-integration-in-the-inbox.md) - [Setting up Shopify flows](https://help.zaapi.com/integrations/shopify/setting-up-shopify-flows.md) - [HubSpot](https://help.zaapi.com/integrations/hubspot.md) - [How to connect](https://help.zaapi.com/integrations/hubspot/how-to-connect.md) - [Using the HubSpot Integration in the Inbox](https://help.zaapi.com/integrations/hubspot/using-the-hubspot-integration-in-the-inbox.md) - [Understanding tickets](https://help.zaapi.com/ticket-inbox/understanding-tickets.md) - [The ticket lifecycle](https://help.zaapi.com/ticket-inbox/the-ticket-lifecycle.md) - [Quick replies](https://help.zaapi.com/ticket-inbox/quick-replies.md) - [Set yourself as Away](https://help.zaapi.com/ticket-inbox/set-yourself-as-away.md) - [Configure notifications](https://help.zaapi.com/ticket-inbox/configure-notifications.md) - [Inbox translation](https://help.zaapi.com/ticket-inbox/inbox-translation.md) - [Assigning tickets](https://help.zaapi.com/ticket-inbox/assigning-tickets.md) - [Saved views](https://help.zaapi.com/ticket-inbox/saved-views.md) - [Marking as spam](https://help.zaapi.com/ticket-inbox/marking-as-spam.md) - [Understanding ticket fields](https://help.zaapi.com/ticket-fields/understanding-ticket-fields.md) - [Creating ticket fields](https://help.zaapi.com/ticket-fields/creating-ticket-fields.md) - [Populating ticket fields](https://help.zaapi.com/ticket-fields/populating-ticket-fields.md) - [Managing comments in Zaapi](https://help.zaapi.com/comments/managing-comments-in-zaapi.md) - [Managing reviews in Zaapi](https://help.zaapi.com/reviews/managing-reviews-in-zaapi.md) - [Teams](https://help.zaapi.com/team-management/teams.md) - [User Roles](https://help.zaapi.com/team-management/user-roles.md) - [Broadcast on LINE](https://help.zaapi.com/broadcast/broadcast-on-line.md) - [Broadcast on WhatsApp](https://help.zaapi.com/broadcast/broadcast-on-whatsapp.md) - [Training AI](https://help.zaapi.com/ai/training-ai.md) - [Best Practices: Knowledge Sources](https://help.zaapi.com/ai/training-ai/best-practices-knowledge-sources.md) - [Testing AI](https://help.zaapi.com/ai/testing-ai.md) - [Deploy AI](https://help.zaapi.com/ai/deploy-ai.md) - [Analyse AI](https://help.zaapi.com/ai/analyse-ai.md) - [Troubleshooting AI Issues](https://help.zaapi.com/ai/troubleshooting-ai-issues.md) - [Basic Automations](https://help.zaapi.com/automations/basic-automations.md) - [Assign chats to agents](https://help.zaapi.com/automations/basic-automations/assign-chats-to-agents.md) - [Greeting message](https://help.zaapi.com/automations/basic-automations/greeting-message.md) - [Out of hours message](https://help.zaapi.com/automations/basic-automations/out-of-hours-message.md) - [Closing chat message](https://help.zaapi.com/automations/basic-automations/closing-chat-message.md) - [Auto reply to Facebook/IG comments](https://help.zaapi.com/automations/basic-automations/auto-reply-to-facebook-ig-comments.md) - [Assign labels to chats](https://help.zaapi.com/automations/basic-automations/assign-labels-to-chats.md) - [Flow Builder](https://help.zaapi.com/flow-builder.md) - [Set up guide](https://help.zaapi.com/flow-builder/set-up-guide.md) - [Trigger nodes](https://help.zaapi.com/flow-builder/trigger-nodes.md) - [Handle Incoming Webhooks](https://help.zaapi.com/flow-builder/trigger-nodes/handle-incoming-webhooks.md) - [Condition nodes](https://help.zaapi.com/flow-builder/condition-nodes.md) - [Action nodes](https://help.zaapi.com/flow-builder/action-nodes.md) - [Send HTTP Request](https://help.zaapi.com/flow-builder/action-nodes/send-http-request.md) - [Utility nodes](https://help.zaapi.com/flow-builder/utility-nodes.md) - [Error troubleshooting](https://help.zaapi.com/flow-builder/error-troubleshooting.md) - [How we calculate metrics](https://help.zaapi.com/analytics/how-we-calculate-metrics.md) - [Live dashboard](https://help.zaapi.com/analytics/live-dashboard.md) - [Support dashboard](https://help.zaapi.com/analytics/support-dashboard.md) - [Team dashboard](https://help.zaapi.com/analytics/team-dashboard.md) - [SLA breaches](https://help.zaapi.com/analytics/sla-breaches.md) - [Ticket fields](https://help.zaapi.com/analytics/ticket-fields.md) - [Sales](https://help.zaapi.com/analytics/sales.md) - [Label usage](https://help.zaapi.com/analytics/label-usage.md)