# Zaapi Help Centre ## 🇬🇧 English - [Welcome](https://help.zaapi.com/welcome.md) - [Step 1: Create an account](https://help.zaapi.com/start-guide/step-1-create-an-account.md) - [Step 2: Connect your first messaging channel](https://help.zaapi.com/start-guide/step-2-connect-your-first-messaging-channel.md) - [Step 3: Invite your team](https://help.zaapi.com/start-guide/step-3-invite-your-team.md) - [Step 4: Navigate your ticket inbox](https://help.zaapi.com/start-guide/step-4-navigate-your-ticket-inbox.md) - [Step 5: Track performance with analytics](https://help.zaapi.com/start-guide/step-5-track-performance-with-analytics.md) - [Step 6: Install the mobile app](https://help.zaapi.com/start-guide/step-6-install-the-mobile-app.md) - [Facebook Messenger](https://help.zaapi.com/integrations/facebook-messenger.md) - [How to connect](https://help.zaapi.com/integrations/facebook-messenger/how-to-connect.md) - [Limitations](https://help.zaapi.com/integrations/facebook-messenger/limitations.md) - [Error troubleshooting](https://help.zaapi.com/integrations/facebook-messenger/error-troubleshooting.md) - [Track conversions](https://help.zaapi.com/integrations/facebook-messenger/track-conversions.md) - [Instagram](https://help.zaapi.com/integrations/instagram.md) - [How to connect](https://help.zaapi.com/integrations/instagram/how-to-connect.md) - [Limitations](https://help.zaapi.com/integrations/instagram/limitations.md) - [Error troubleshooting](https://help.zaapi.com/integrations/instagram/error-troubleshooting.md) - [WhatsApp Business](https://help.zaapi.com/integrations/whatsapp-business.md) - [How to connect](https://help.zaapi.com/integrations/whatsapp-business/how-to-connect.md) - [Limitations](https://help.zaapi.com/integrations/whatsapp-business/limitations.md) - [Error troubleshooting](https://help.zaapi.com/integrations/whatsapp-business/error-troubleshooting.md) - [Template messages](https://help.zaapi.com/integrations/whatsapp-business/template-messages.md) - [LINE](https://help.zaapi.com/integrations/line.md) - [How to connect](https://help.zaapi.com/integrations/line/how-to-connect.md) - [Import LINE chat history](https://help.zaapi.com/integrations/line/import-line-chat-history.md) - [Create chats from "Friend add"](https://help.zaapi.com/integrations/line/create-chats-from-friend-add.md) - [Display Admin Name & Photo in LINE](https://help.zaapi.com/integrations/line/display-admin-name-and-photo-in-line.md) - [Limitations](https://help.zaapi.com/integrations/line/limitations.md) - [Shopee](https://help.zaapi.com/integrations/shopee.md) - [How to connect](https://help.zaapi.com/integrations/shopee/how-to-connect.md) - [Limitations](https://help.zaapi.com/integrations/shopee/limitations.md) - [Lazada](https://help.zaapi.com/integrations/lazada.md) - [How to connect](https://help.zaapi.com/integrations/lazada/how-to-connect.md) - [Limitations](https://help.zaapi.com/integrations/lazada/limitations.md) - [TikTok Shop](https://help.zaapi.com/integrations/tiktok-shop.md) - [How to connect](https://help.zaapi.com/integrations/tiktok-shop/how-to-connect.md) - [Limitations](https://help.zaapi.com/integrations/tiktok-shop/limitations.md) - [Website Chat Widget](https://help.zaapi.com/integrations/website-chat-widget.md) - [Configure the chat widget](https://help.zaapi.com/integrations/website-chat-widget/configure-the-chat-widget.md) - [Install the chat widget on your website](https://help.zaapi.com/integrations/website-chat-widget/install-the-chat-widget-on-your-website.md) - [Gmail](https://help.zaapi.com/integrations/gmail.md) - [How to connect](https://help.zaapi.com/integrations/gmail/how-to-connect.md) - [Import email history](https://help.zaapi.com/integrations/gmail/import-email-history.md) - [Outlook](https://help.zaapi.com/integrations/outlook.md) - [How to connect](https://help.zaapi.com/integrations/outlook/how-to-connect.md) - [Shopify](https://help.zaapi.com/integrations/shopify.md) - [How to connect](https://help.zaapi.com/integrations/shopify/how-to-connect.md) - [Using the Shopify Integration in the Inbox](https://help.zaapi.com/integrations/shopify/using-the-shopify-integration-in-the-inbox.md) - [Setting up Shopify flows](https://help.zaapi.com/integrations/shopify/setting-up-shopify-flows.md) - [HubSpot](https://help.zaapi.com/integrations/hubspot.md) - [How to connect](https://help.zaapi.com/integrations/hubspot/how-to-connect.md) - [Using the HubSpot Integration in the Inbox](https://help.zaapi.com/integrations/hubspot/using-the-hubspot-integration-in-the-inbox.md) - [Understanding tickets](https://help.zaapi.com/ticket-inbox/understanding-tickets.md) - [The ticket lifecycle](https://help.zaapi.com/ticket-inbox/the-ticket-lifecycle.md) - [Quick replies](https://help.zaapi.com/ticket-inbox/quick-replies.md) - [Set yourself as Away](https://help.zaapi.com/ticket-inbox/set-yourself-as-away.md) - [Configure notifications](https://help.zaapi.com/ticket-inbox/configure-notifications.md) - [Inbox translation](https://help.zaapi.com/ticket-inbox/inbox-translation.md) - [Assigning tickets](https://help.zaapi.com/ticket-inbox/assigning-tickets.md) - [Saved views](https://help.zaapi.com/ticket-inbox/saved-views.md) - [Marking as spam](https://help.zaapi.com/ticket-inbox/marking-as-spam.md) - [Understanding ticket fields](https://help.zaapi.com/ticket-fields/understanding-ticket-fields.md) - [Creating ticket fields](https://help.zaapi.com/ticket-fields/creating-ticket-fields.md) - [Populating ticket fields](https://help.zaapi.com/ticket-fields/populating-ticket-fields.md) - [Managing comments in Zaapi](https://help.zaapi.com/comments/managing-comments-in-zaapi.md) - [Managing reviews in Zaapi](https://help.zaapi.com/reviews/managing-reviews-in-zaapi.md) - [Teams](https://help.zaapi.com/team-management/teams.md) - [User Roles](https://help.zaapi.com/team-management/user-roles.md) - [Broadcast on LINE](https://help.zaapi.com/broadcast/broadcast-on-line.md) - [Broadcast on WhatsApp](https://help.zaapi.com/broadcast/broadcast-on-whatsapp.md) - [Training AI](https://help.zaapi.com/ai/training-ai.md) - [Best Practices: Knowledge Sources](https://help.zaapi.com/ai/training-ai/best-practices-knowledge-sources.md) - [Testing AI](https://help.zaapi.com/ai/testing-ai.md) - [Deploy AI](https://help.zaapi.com/ai/deploy-ai.md) - [Analyse AI](https://help.zaapi.com/ai/analyse-ai.md) - [Troubleshooting AI Issues](https://help.zaapi.com/ai/troubleshooting-ai-issues.md) - [Basic Automations](https://help.zaapi.com/automations/basic-automations.md) - [Assign chats to agents](https://help.zaapi.com/automations/basic-automations/assign-chats-to-agents.md) - [Greeting message](https://help.zaapi.com/automations/basic-automations/greeting-message.md) - [Out of hours message](https://help.zaapi.com/automations/basic-automations/out-of-hours-message.md) - [Closing chat message](https://help.zaapi.com/automations/basic-automations/closing-chat-message.md) - [Auto reply to Facebook/IG comments](https://help.zaapi.com/automations/basic-automations/auto-reply-to-facebook-ig-comments.md) - [Assign labels to chats](https://help.zaapi.com/automations/basic-automations/assign-labels-to-chats.md) - [Flow Builder](https://help.zaapi.com/flow-builder.md) - [Set up guide](https://help.zaapi.com/flow-builder/set-up-guide.md) - [Trigger nodes](https://help.zaapi.com/flow-builder/trigger-nodes.md) - [Handle Incoming Webhooks](https://help.zaapi.com/flow-builder/trigger-nodes/handle-incoming-webhooks.md) - [Condition nodes](https://help.zaapi.com/flow-builder/condition-nodes.md) - [Action nodes](https://help.zaapi.com/flow-builder/action-nodes.md) - [Send HTTP Request](https://help.zaapi.com/flow-builder/action-nodes/send-http-request.md) - [Utility nodes](https://help.zaapi.com/flow-builder/utility-nodes.md) - [Error troubleshooting](https://help.zaapi.com/flow-builder/error-troubleshooting.md) - [How we calculate metrics](https://help.zaapi.com/analytics/how-we-calculate-metrics.md) - [Live dashboard](https://help.zaapi.com/analytics/live-dashboard.md) - [Support dashboard](https://help.zaapi.com/analytics/support-dashboard.md) - [Team dashboard](https://help.zaapi.com/analytics/team-dashboard.md) - [SLA breaches](https://help.zaapi.com/analytics/sla-breaches.md) - [Ticket fields](https://help.zaapi.com/analytics/ticket-fields.md) - [Sales](https://help.zaapi.com/analytics/sales.md) - [Label usage](https://help.zaapi.com/analytics/label-usage.md) --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on a page URL with the `ask` query parameter: ``` GET https://help.zaapi.com/welcome.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.