Step 2: Connect your first messaging channel

Connect your messaging channels so customer conversations start flowing into your workspace as tickets.

Connect a channel

1. Go to app.zaapi.com.

2. Open Settings → Integrations.

3. Click the channel you want to connect and follow the on-screen steps.

Repeat for every channel your business uses.

Available channels

For setup details and limitations of each integration, see the docs below.

Messaging apps

• Facebook

• Instagram

• WhatsApp

• LINE

Marketplaces

• Shopee

• Lazada

• TikTok

Email

• Gmail

• Outlook

Website

• Website Chat Widget

Next step

Invite your team members so they can start handling tickets.