> For the complete documentation index, see [llms.txt](https://help.zaapi.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.zaapi.com/ticket-inbox.md).

# Ticket Inbox

- [Understanding tickets](https://help.zaapi.com/ticket-inbox/understanding-tickets.md)
- [The ticket lifecycle](https://help.zaapi.com/ticket-inbox/the-ticket-lifecycle.md)
- [Quick replies](https://help.zaapi.com/ticket-inbox/quick-replies.md)
- [Set yourself as Away](https://help.zaapi.com/ticket-inbox/set-yourself-as-away.md)
- [Configure notifications](https://help.zaapi.com/ticket-inbox/configure-notifications.md)
- [Inbox translation](https://help.zaapi.com/ticket-inbox/inbox-translation.md)
- [Assigning tickets](https://help.zaapi.com/ticket-inbox/assigning-tickets.md)
- [Saved views](https://help.zaapi.com/ticket-inbox/saved-views.md)
- [Marking as spam](https://help.zaapi.com/ticket-inbox/marking-as-spam.md)