> For the complete documentation index, see [llms.txt](https://help.zaapi.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.zaapi.com/ticket-inbox/configure-notifications.md).

# Configure notifications

Configure how Zaapi alerts you to new Tickets, mentions, replies, and assignments — across desktop notifications and email.

### Configure your notifications

1. Go to **Settings** → **Personal account settings** → **Notifications**.
2. For each event, choose whether you want a **desktop notification**, an **email**, both, or neither.
3. Click **Save**.

Notification settings are personal — each team member configures their own.

### What you can be notified about

* **New Ticket assigned to me** — when a Ticket is assigned to you manually or by an auto-assign rule.
* **New message on an assigned Ticket** — when a customer replies to a Ticket you own.
* **Mention in a Ticket** — when a teammate `@mentions` you in an internal note.
* **New unassigned Ticket** — when a Ticket lands in the inbox with no owner. Useful for team leads.
* **Ticket reopened** — when a Closed Ticket receives a new message.

### Desktop notifications

Desktop notifications appear as native pop-ups from your browser or the desktop app. To receive them:

* In your browser, allow notifications for `app.zaapi.com` when prompted.
* On the desktop app, allow notifications when your operating system prompts you on first launch.

If you've blocked notifications by accident, re-enable them in your browser or system settings.

### Email notifications

Emails are sent to the address on your Zaapi account. To change the address, go to **Settings** → **Personal account settings** → **Profile**.

{% hint style="info" %}
For high-volume Tickets, email notifications can fill your inbox quickly. We recommend keeping email notifications on for **mentions** and **assignments only**, and using desktop notifications for everything else.
{% endhint %}