Configure notifications

Configure how Zaapi alerts you to new Tickets, mentions, replies, and assignments — across desktop notifications and email.

Configure your notifications

1. Go to Settings → Personal account settings → Notifications.

2. For each event, choose whether you want a desktop notification, an email, both, or neither.

3. Click Save.

Notification settings are personal — each team member configures their own.

What you can be notified about

• New Ticket assigned to me — when a Ticket is assigned to you manually or by an auto-assign rule.

• New message on an assigned Ticket — when a customer replies to a Ticket you own.

• Mention in a Ticket — when a teammate @mentions you in an internal note.

• New unassigned Ticket — when a Ticket lands in the inbox with no owner. Useful for team leads.

• Ticket reopened — when a Closed Ticket receives a new message.

Desktop notifications

Desktop notifications appear as native pop-ups from your browser or the desktop app. To receive them:

• In your browser, allow notifications for app.zaapi.com when prompted.

• On the desktop app, allow notifications when your operating system prompts you on first launch.

If you've blocked notifications by accident, re-enable them in your browser or system settings.

Email notifications

Emails are sent to the address on your Zaapi account. To change the address, go to Settings → Personal account settings → Profile.

For high-volume Tickets, email notifications can fill your inbox quickly. We recommend keeping email notifications on for mentions and assignments only, and using desktop notifications for everything else.