# Marking as spam

Mark a Ticket as spam to move it out of your active inbox and exclude it from analytics. Use this for cold sales pitches, automated noise, scams, and any Ticket that isn't a genuine customer enquiry.

### Mark a Ticket as spam

1. Open the Ticket.
2. Click the **⋯** menu in the top-right.
3. Select **Mark as spam**.

The Ticket moves to the **Spam** view in your sidebar, stops appearing in your active inbox, and is excluded from analytics.

You can also bulk-mark Tickets as spam: select multiple Tickets in the inbox and choose **Mark as spam** from the toolbar.

### Restore a Ticket from spam

1. Open the **Spam** view from the sidebar.
2. Open the Ticket.
3. Click the **⋯** menu and select **Not spam**.

The Ticket returns to your active inbox and counts in analytics again.

### Spam vs. Close

* **Mark as spam** — for Tickets that shouldn't have been in your inbox at all (cold pitches, automated noise, scams). Excluded from analytics.
* **Close** — for genuine Tickets you've finished handling. Counted in analytics as resolved.

If you Close a Ticket that was actually spam, it skews your resolution metrics. If you mark a genuine Ticket as spam, it disappears from your team's reporting.

{% hint style="info" %}
New messages from a contact whose previous Ticket was marked as spam still create new Tickets in your active inbox. Marking spam doesn't block the contact — it only affects that one Ticket.
{% endhint %}


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