> For the complete documentation index, see [llms.txt](https://help.zaapi.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.zaapi.com/ticket-inbox/saved-views.md).

# Saved views

Saved views are filtered, named lists of Tickets your team can return to in one click. They turn ad-hoc filters into reusable inboxes — for example, "VIP customers — unresolved", "Refund requests this week", or "Shopee Tickets waiting on the customer".

### How saved views work

* **Saved views are shared across your organisation.** Anyone on your team can open any saved view from **All saved views** in the sidebar. There's no per-user privacy.
* **Pinning is personal.** Pin the views you use most to your sidebar under **Pinned by me** — your pins only affect your own view.

This split — shared content, personal pinning — means your ops lead can curate the views your team needs, while each agent decides which ones live in their sidebar.

### Create a saved view

1. In the inbox, apply the filters you want. You can combine any of:
   * Channel
   * Status (Open, Snoozed, Closed, Spam)
   * Assignee
   * Team
   * Labels
   * Ticket field values
   * Date range
   * Search keywords
2. Click **Save view** at the top of the filtered list.
3. Give the view a name and click **Save**.

The view appears in **All saved views** for everyone in your organisation.

### Pin a view

Hover over a saved view in the sidebar and click the **pin icon**. The view appears in **Pinned by me** at the top of your sidebar. Click the pin icon again to unpin.

### Edit or delete a saved view

Hover over the view in the sidebar and click the **⋯** menu to rename, edit filters, or delete it.

{% hint style="warning" %}
Deleting a saved view removes it for everyone in your organisation, not just you. If you only want it off your sidebar, unpin it instead.
{% endhint %}

### Examples of useful saved views

* **VIP customers — unresolved** — filter by VIP label + status Open. Lets your team prioritise high-value customers.
* **Aged Tickets** — filter by status Open + last message older than 24 hours. Catches Tickets falling through the cracks.
* **Refund requests** — filter by Enquiry Type = Refund. One-click view of every active refund.
* **Shopee — needs reply** — filter by channel Shopee + last message from customer. Keeps marketplace SLAs on track.
* **My team's Tickets** — filter by Team = your team. Useful for team leads.