> For the complete documentation index, see [llms.txt](https://help.zaapi.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.zaapi.com/ticket-inbox/set-yourself-as-away.md).

# Set yourself as Away

Away Status temporarily removes you from automatic Ticket assignment. Use it during breaks, lunch, end of shift, or any time you step away from your inbox.

### Set yourself as Away

1. Click your **profile avatar** in the top-right corner.
2. Toggle **Away** on.

A status indicator on your avatar shows you're Away to the rest of your team.

### What changes when you're Away

* **Auto-assign rules skip you.** New Tickets are assigned to other available agents instead.
* **Tickets already assigned to you stay assigned.** Away doesn't reassign your existing workload — it only affects new incoming Tickets.
* **You can still reply.** Being Away doesn't stop you from opening Tickets and sending messages. It only pauses automatic assignment.
* **Teammates can see your status.** Your avatar shows as Away in mentions, assignment menus, and the team list.

### Resume taking Tickets

Toggle **Away** off from your profile avatar. Auto-assign rules will start including you again immediately.

{% hint style="info" %}
If your team uses scheduled working hours, you don't need to set yourself Away outside those hours — auto-assignment respects working hours automatically.
{% endhint %}