# Set yourself as Away Away Status temporarily removes you from automatic Ticket assignment. Use it during breaks, lunch, end of shift, or any time you step away from your inbox. ### Set yourself as Away 1. Click your **profile avatar** in the top-right corner. 2. Toggle **Away** on. A status indicator on your avatar shows you're Away to the rest of your team. ### What changes when you're Away * **Auto-assign rules skip you.** New Tickets are assigned to other available agents instead. * **Tickets already assigned to you stay assigned.** Away doesn't reassign your existing workload — it only affects new incoming Tickets. * **You can still reply.** Being Away doesn't stop you from opening Tickets and sending messages. It only pauses automatic assignment. * **Teammates can see your status.** Your avatar shows as Away in mentions, assignment menus, and the team list. ### Resume taking Tickets Toggle **Away** off from your profile avatar. Auto-assign rules will start including you again immediately. {% hint style="info" %} If your team uses scheduled working hours, you don't need to set yourself Away outside those hours — auto-assignment respects working hours automatically. {% endhint %} --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.zaapi.com/ticket-inbox/set-yourself-as-away.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.