Set yourself as Away
Away Status temporarily removes you from automatic Ticket assignment. Use it during breaks, lunch, end of shift, or any time you step away from your inbox.
Set yourself as Away
Click your profile avatar in the top-right corner.
Toggle Away on.
A status indicator on your avatar shows you're Away to the rest of your team.
What changes when you're Away
Auto-assign rules skip you. New Tickets are assigned to other available agents instead.
Tickets already assigned to you stay assigned. Away doesn't reassign your existing workload — it only affects new incoming Tickets.
You can still reply. Being Away doesn't stop you from opening Tickets and sending messages. It only pauses automatic assignment.
Teammates can see your status. Your avatar shows as Away in mentions, assignment menus, and the team list.
Resume taking Tickets
Toggle Away off from your profile avatar. Auto-assign rules will start including you again immediately.
If your team uses scheduled working hours, you don't need to set yourself Away outside those hours — auto-assignment respects working hours automatically.
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