How to connect

Steps to connect

Before starting, make sure that your Facebook account is an Admin of the Meta Business Portfolio which owns the WhatsApp Account.

1. Go to the Integrations Area – Navigate to Settings > Integrations in Zaapi.

2. Click "WhatsApp Business" – you will see two different connection options each with separate instructions below:

   1. Connect WhatsApp Business App - known as "coexistence", this option will allow you to use both Zaapi and your existing WhatsApp Business app

   2. Connect a new or existing WhatsApp Cloud API Phone Number - use this option to connect a WhatsApp phone number that is not linked to a WhatsApp Business app

Connecting WhatsApp Business App (aka Coexistence)

Requirements

• This is only available to businesses that are actively using the WhatsApp Business App and are eligible according to Meta's criteria, based on tenure and messaging quality

• WhatsApp Business App version 2.24.17 or later

• The phone number is added to your Meta Business Portfolio - learn more

• Your business must not be registered in a currently unsupported country - see list of unsupported countries

Steps to Connect

After selecting the "Connect WhatsApp Business App" option, a Facebook login modal will appear. Log in to your Facebook account and follow the steps

1. Choose the Meta Business Portfolio that your phone number belongs to

2. Enter and verify the phone number

3. Scan a QR code using the WhatsApp business app

4. Leave the WhatsApp Business app for a few minutes whilst the connection is in progress. Once complete, your Business app will refresh and show that the number is now connected to the API via Zaapi

Note: when asked if you would like to "Share chat history", you can select "Don't share chats" since chat history import is not yet supported.

Connect a new or existing WhatsApp Cloud API Phone Number

After selecting the the "Connect WhatsApp Business App" option, a Facebook login modal will appear. Log in to your Facebook account and follow the steps

1. Choose the Meta Business Portfolio that your phone number belongs to.

2. Choose or create a WhatsApp Business account and profile

3. Confirm and finish