Zaapi Help Centre
Open AppContact Support
  • Welcome to Zaapi
  • Start guide
    • Step 1: Create an account
    • Step 2: Integrate messaging channels
    • Step 3: Invite team members
    • Step 4: Manage your inbox
    • Step 5: Analyse chat performance
    • Step 6: Install the mobile app
  • Integrations
    • Facebook Messenger
      • How to connect
      • Limitations
      • Error troubleshooting
    • Instagram
      • How to connect
    • LINE
      • How to connect
      • Import LINE chat history
      • Create chats from "Friend add"
      • Display Admin Name & Photo in LINE
      • Limitations
      • Error troubleshooting
    • Shopee
      • How to connect
      • Limitations
      • Error troubleshooting
    • Lazada
      • How to connect
      • Limitations
      • Error troubleshooting
    • TikTok
      • How to connect
      • Limitations
      • Error troubleshooting
  • Inbox
    • Search
    • Open & Close Chats
    • Track Conversions
    • Quick Replies
    • Labels
    • Saved Filters
    • Assign Chats
    • Spam Inbox
    • Customer Information
    • Meta Ad Source
  • Team Management
    • Teams
    • User Roles
  • Broadcast
    • Broadcast
  • AI Agent
    • Training AI
    • Testing AI
    • Deploying AI
  • AUTOMATIONS
    • Basic Automations
      • Assign chats to agents
      • Greeting message
      • Out of hours message
      • Closing chat message
      • Auto reply to Facebook/IG comments
      • Assign labels to chats
  • Flow Builder
    • Set up guide
    • Nodes (Triggers, Conditions & Actions)
    • Error troubleshooting
  • Analytics Dashboard
    • Chat & Agent Performance
    • Sales Performance
    • Label Usage
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Welcome to Zaapi

NextStep 1: Create an account

Last updated 2 months ago

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What is Zaapi?

Zaapi is the ultimate AI-powered platform designed to streamline customer conversations, combining support, sales, and engagement into a single, seamless inbox. With Zaapi, you can effortlessly manage customer chats from all your favorite channels—Facebook, Instagram, LINE, Shopee, Lazada, and TikTok Shop—without constantly switching between tabs.

Our advanced automation features help you take care of repetitive tasks like FAQs and lead qualification, allowing your team to focus on what really matters. Meanwhile, real-time analytics and insights let you track trends, monitor agent performance, and optimize your customer interactions.

Whether you're looking to engage leads, provide top-tier support, or boost conversions, Zaapi’s AI-driven platform makes it easy to deliver smarter, faster, and more personalized experiences.

Ready to make the most of Zaapi? This help center will guide you through everything you need to know, offering detailed insights and resources to help you get the most out of our platform and supercharge your customer conversations.