Sales Performance
Overview
The Sales Performance dashboard tracks the number of sales closed in chat by each admin, providing key insights into conversion rates and total revenue. Monitor individual and team performance to identify top-performing agents, optimize sales strategies, and maximize revenue from chat interactions.
In order for data to appear on this dashboard, agents must close chats to track conversions
Sales performance metrics
General rules:
The dashboard will only display data that the agents have manually recorded in the chat conversion modal here
All chats that are closed by an automation or manually closed without logging, are not included in this dashboard
The revenue displayed is only revenue that has been manually entered by each agent when marking the chat as converted
Number of converted chats
The number of chats that were marked as converted
Chat conversion rate
The percentage of chats that were marked as converted
Total sales revenue
The total reported revenue generated from converted chats
Converted chats
The number of chats that were marked as converted by each agent
Unconverted chats
The number of chats that were marked as unconverted by each agent
Chat conversion rate
The percentage of chats that were marked as converted by each agent
Sales revenue
The total reported revenue generated by each agent
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