Zaapi Help Centre
Open AppContact Support
  • Welcome to Zaapi
  • Start guide
    • Step 1: Create an account
    • Step 2: Integrate messaging channels
    • Step 3: Invite team members
    • Step 4: Manage your inbox
    • Step 5: Analyse chat performance
    • Step 6: Install the mobile app
  • Integrations
    • Facebook Messenger
      • How to connect
      • Limitations
      • Error troubleshooting
    • Instagram
      • How to connect
    • LINE
      • How to connect
      • Import LINE chat history
      • Create chats from "Friend add"
      • Display Admin Name & Photo in LINE
      • Limitations
      • Error troubleshooting
    • Shopee
      • How to connect
      • Limitations
      • Error troubleshooting
    • Lazada
      • How to connect
      • Limitations
      • Error troubleshooting
    • TikTok
      • How to connect
      • Limitations
      • Error troubleshooting
  • Inbox
    • Search
    • Open & Close Chats
    • Track Conversions
    • Quick Replies
    • Labels
    • Saved Filters
    • Assign Chats
    • Spam Inbox
    • Customer Information
    • Meta Ad Source
  • Team Management
    • Teams
    • User Roles
  • Broadcast
    • Broadcast
  • AI Agent
    • Training AI
    • Testing AI
    • Deploying AI
  • AUTOMATIONS
    • Basic Automations
      • Assign chats to agents
      • Greeting message
      • Out of hours message
      • Closing chat message
      • Auto reply to Facebook/IG comments
      • Assign labels to chats
  • Flow Builder
    • Set up guide
    • Nodes (Triggers, Conditions & Actions)
    • Error troubleshooting
  • Analytics Dashboard
    • Chat & Agent Performance
    • Sales Performance
    • Label Usage
Powered by GitBook
On this page

Was this helpful?

  1. Start guide

Step 4: Manage your inbox

PreviousStep 3: Invite team membersNextStep 5: Analyse chat performance

Last updated 2 months ago

Was this helpful?

Your inbox is the hub of everything you do in Zaapi. We offer a range of features within your inbox to help your team stay organised and answer customers effectively.

Quick Replies

Labels

Saved Filters

Searching Chats

Interested in monitoring the performance of your team with detailed analytics? Next, we'll show you how.

You can set up quick replies for answers to frequently asked questions and then access these with nifty keyboard shortcuts to help your admin team respond faster. To learn more about how to set these up, check out the section.

Labels help your team to organise the inbox and filter by specific cases. There are a number of ways that you might want to use labels; such as by "Unpaid", "Refund", "VIP" & more. You can also view label usage in the analytics area. To learn more about what you can do with these, check out the section.

You can also create custom filters to combine different variables and create new inboxes for easy access. To learn more about how to customise filters, check out the section.

You can also use the global inbox search bar within the inbox to search for customers by name, email, phone number, order number or even message history. Just hit "/" to open up the search bar. To learn more about how to search your inbox, check out the section.

Labels
Saved Filters
Search
Quick Replies