Step 4: Manage your inbox
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Your inbox is the hub of everything you do in Zaapi. We offer a range of features within your inbox to help your team stay organised and answer customers effectively.
You can set up quick replies for answers to frequently asked questions and then access these with nifty keyboard shortcuts to help your admin team respond faster. To learn more about how to set these up, check out the Quick Replies section.
Labels help your team to organise the inbox and filter by specific cases. There are a number of ways that you might want to use labels; such as by "Unpaid", "Refund", "VIP" & more. You can also view label usage in the analytics area. To learn more about what you can do with these, check out the Labels section.
You can also create custom filters to combine different variables and create new inboxes for easy access. To learn more about how to customise filters, check out the Saved Filters section.
You can also use the global inbox search bar within the inbox to search for customers by name, email, phone number, order number or even message history. Just hit "/" to open up the search bar. To learn more about how to search your inbox, check out the Search section.
Interested in monitoring the performance of your team with detailed analytics? Next, we'll show you how.
