Testing AI
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Last updated
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Before deploying Zaapi’s AI Agent to handle real customer interactions, you can test it in a safe environment. This allows you to identify gaps in your knowledge base and refine the AI’s responses to ensure accuracy and consistency.
Go to the AI Agent Section – Navigate to the AI Agent tab in the side navigation.
Click "Test AI" – This opens the AI testing environment.
Enter a Sample Customer Message – Type a question or inquiry that a customer might ask.
Click "Generate Response" – The AI will process the message and provide an answer.
Assess the AI’s Response – Review the answer for accuracy, clarity, and helpfulness.
Make Adjustments if Needed – If the response is incorrect or incomplete:
Update the Knowledge Sources with missing information.
Refine Scenarios to improve AI handling of specific situations.
Repeat Testing – Continue testing different queries until the AI consistently provides accurate and useful responses.
