# Closing chat message

### Overview

The **Closing Chat Message** automation allows you to send a message to customers automatically when a chat is closed. This can be used to inform them that the conversation has ended, encourage them to leave a review, or set expectations for future interactions.

**Example Messages:**

* *"Agent has left the chat."*
* *"Thank you for contacting us! Please leave a review at this link: \[Insert Link]."*

{% hint style="info" %}
This automation will only trigger **once every six hours** per conversation. If a chat is closed and reopened within this time, the message will not be sent again.
{% endhint %}

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### How to set a chat closure message

1. **Go to Basic Automations** – Navigate to the **Basic Automations** tab in the side navigation.
2. **Click "Create New Automation"** – This will open the automation setup page.
3. **Select "Closing Chat Message"** – This option triggers a message when a chat is closed.
4. **Choose Messaging Channels** – Select the channels where this automation should apply.
5. **Enter the Closing Message** – Choose what to send to the customer:
   * **Text Message** – Add a message, and optionally include variables like `{customer_name}` or `{integration_name}` for personalization.
   * **Images or Videos** – Attach relevant media if needed.
6. **Name Your Automation** – Give it a recognizable name for easy management.
7. **Click "Create Automation"** – The closing message will now be sent whenever a chat is closed (but no more than once every six hours per conversation).


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