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The Closing Chat Message automation allows you to send a message to customers automatically when a chat is closed. This can be used to inform them that the conversation has ended, encourage them to leave a review, or set expectations for future interactions.
Example Messages:
"Agent has left the chat."
"Thank you for contacting us! Please leave a review at this link: [Insert Link]."
This automation will only trigger once every six hours per conversation. If a chat is closed and reopened within this time, the message will not be sent again.
Go to Basic Automations – Navigate to the Basic Automations tab in the side navigation.
Click "Create New Automation" – This will open the automation setup page.
Select "Closing Chat Message" – This option triggers a message when a chat is closed.
Choose Messaging Channels – Select the channels where this automation should apply.
Enter the Closing Message – Choose what to send to the customer:
Text Message – Add a message, and optionally include variables like {customer_name} or {integration_name} for personalization.
Images or Videos – Attach relevant media if needed.
Name Your Automation – Give it a recognizable name for easy management.
Click "Create Automation" – The closing message will now be sent whenever a chat is closed (but no more than once every six hours per conversation).
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