Labels
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Last updated
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Labels are a great way of organising your inbox to search for specific customers. You can apply these labels to customers after they have created an order, or to track the source of customers for analytics.
To create a label, you can do so directly from a customer chat by clicking the Labels bar directly beneath the customer profile name, or in the Label Management area in the Settings tab.
You can also select a colour to group labels by type and easily identify specific chats when navigating the inbox.
You can also filter and save favourite filters based on specific labels such as "Waiting for payment" or "25.03.2024" (i.e todays date).
To edit a label, go to the Label Management area in the Settings tab. Here, you can click the pencil icon to edit the label. If you edit a label, all previously labels already applied to customer chats will also be updated.
To delete a label, go to the Label Management area in the Settings tab. Here, you can click the trash can icon to delete the label. If you delete a label, it will be removed from all customer chats and there will be no way to recover this.
A label can contain no more than 42 characters
Each chat can only contain a maximum of 20 labels
