# User Roles ### Overview When you add a new team member to Zaapi, you can define their specific role in order to determine what permissions they have within the product. There are 3 roles; Owner, Admin & Chat Agent. | Owner | Admin | Chat Agent | | -------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------- | | The owner of the account is the user who initially created it. This is the highest level of permissions with all actions available including account deletion. | The admin role has very similar permissions to the owner, but they cannot delete the account | This is the lowest level of permissions reserved for chat agents only. Chat agents cannot access the team management settings or delete the account. | The owner of the account can transfer the ownership to another user with the admin role, but the account can only have one owner at any particular moment in time. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.zaapi.com/team-management/user-roles.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.