> For the complete documentation index, see [llms.txt](https://help.zaapi.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.zaapi.com/team-management/user-roles.md).

# User Roles

### Overview

When you add a new team member to Zaapi, you can define their specific role in order to determine what permissions they have within the product. There are 3 roles; Owner, Admin & Chat Agent.

| Owner                                                                                                                                                          | Admin                                                                                        | Chat Agent                                                                                                                                           |
| -------------------------------------------------------------------------------------------------------------------------------------------------------------- | -------------------------------------------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------- |
| The owner of the account is the user who initially created it. This is the highest level of permissions with all actions available including account deletion. | The admin role has very similar permissions to the owner, but they cannot delete the account | This is the lowest level of permissions reserved for chat agents only. Chat agents cannot access the team management settings or delete the account. |

The owner of the account can transfer the ownership to another user with the admin role, but the account can only have one owner at any particular moment in time.