User Roles

Overview

When you add a new team member to Zaapi, you can define their specific role in order to determine what permissions they have within the product. There are 3 roles; Owner, Admin & Chat Agent.

Owner	Admin	Chat Agent
The owner of the account is the user who initially created it. This is the highest level of permissions with all actions available including account deletion.	The admin role has very similar permissions to the owner, but they cannot delete the account	This is the lowest level of permissions reserved for chat agents only. Chat agents cannot access the team management settings or delete the account.

The owner of the account can transfer the ownership to another user with the admin role, but the account can only have one owner at any particular moment in time.