# Out of hours message

### Overview

Zaapi’s Out of Hours Automation ensures customers are informed when they reach out outside of business hours. This helps manage expectations by letting them know when they can expect a response.

{% hint style="info" %}
If a **greeting message** is enabled, the out-of-hours message will take priority when triggered during non-working hours.
{% endhint %}

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### How to set an out of hours message

1. **Go to Basic Automations** – Navigate to the **Basic Automations** tab in the side navigation.
2. **Click "Create New Automation"** – This will open the automation setup.
3. **Select "Out of Hours Message"** – This automation will trigger when a customer messages outside of working hours.
4. **Choose Messaging Channels** – Select the platforms where this automation should apply.
5. **Review and Adjust Business Hours** – Check the current business hours and modify them in settings if needed.
6. **Create the Automated Response** – Choose what to send to the customer:
   * **Text Message** – Add a message, and optionally include variables like `{customer_name}` or `{integration_name}` for personalization.
   * **Images or Videos** – Attach relevant media if needed.
7. **Name Your Automation** – Give it a recognizable name for easy management.
8. **Click "Create Automation"** – The out-of-hours message will now be triggered whenever a customer sends a message outside of business hours.


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