Label Usage
Overview
Label Usage Analytics helps you monitor and analyze the labels applied to chats over time, providing valuable insights into your case management, enquiry types, or sales activities. This feature enables you to track patterns, identify trends, and understand the volume of specific cases or conversations based on the labels assigned.
Label usage metrics
General rules:
Labels assigned to customer chats during the selected period are counted by the timestamp, even if later removed
Customer labels
The number of labels applied to customer chats based on timestamp
Facebook Ads labels by timestamp
The number of labels applied to chats based on conversations initiated through a Facebook ad, displayed by ad id
Active labels
The number of labels applied to chats at this particular moment in time
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