# Label Usage ### Overview Label Usage Analytics helps you monitor and analyze the labels applied to chats over time, providing valuable insights into your case management, enquiry types, or sales activities. This feature enables you to track patterns, identify trends, and understand the volume of specific cases or conversations based on the labels assigned. *** ### Label usage metrics {% hint style="info" %} ***General rules:*** * Labels assigned to customer chats during the selected period are counted by the timestamp, even if later removed {% endhint %} **Customer labels** * The number of labels applied to customer chats based on timestamp **Facebook Ads labels by timestamp** * The number of labels applied to chats based on conversations initiated through a Facebook ad, displayed by ad id **Active labels** * The number of labels applied to chats at this particular moment in time --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.zaapi.com/analytics/label-usage.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.