How to connect

Steps to connect

Before You Start:

✔ Ensure you are an Administrator for the LINE Official Account (OA) you want to integrate. ✔ If Messaging API is already enabled for your LINE OA, skip to Step 11. ✔ If you have issues enabling the Messaging API, check "Contacting LINE for Next Steps" at the end of this guide. ✔ Due to LINE’s policy change (August 1, 2023), we recommend using a LINE OA paid plan, as messages sent via the LINE API count toward your message limits.

For detailed instructions with images, download our integration guide here

1. Start the Integration in Zaapi

1. Log in to Zaapi (app.zaapi.com).

2. Open Settings > Chat Integrations.

3. Click "LINE Official Account" to open the integration form. You will need to copy values from LINE OA in the next steps.

2. Enable Messaging API in LINE OA

1. Log in to the LINE Manager Console (manager.line.biz).

2. Select the LINE Official Account you want to integrate.

3. Navigate to Settings > Messaging API.

4. Turn on the Messaging API.

5. Create a LINE Developers Provider.

6. (Optional) Enter your Privacy Policy and Terms & Conditions.

7. Confirm and create the provider.

3. Connect LINE OA to Zaapi

1. Copy the Channel Secret from LINE OA and paste it into Zaapi.

2. Go to the LINE Developers Console (developers.line.biz).

3. Click "Log in to Console".

4. Log in with your LINE Account (if using a Business Account, log in via email).

5. (Optional) Accept Privacy Policy and Terms & Conditions.

6. Select the Provider you created in Step 10 (or an existing provider containing your LINE OA Messaging API channel).

7. Select the Messaging API channel (your LINE OA account) that you want to integrate.

4. Generate & Paste the Channel Access Token

1. Under Messaging API, go to the Channel Access Token section.

2. Click "Issue" under Channel Access Token (long-lived).

3. Copy the token and paste it into Zaapi.

4. Click "Connect".