Error troubleshooting

Flow sent multiple messages

This may happen if multiple flows are triggering simultaneously. To check:

1. Go to the customer chat where the flow triggered twice.

2. Click "Automation logs" in the sidebar.

   1. 

3. Check if another flow was triggered. If so, pause that flow.

4. If only one flow appears, check if any Basic Automation (e.g., greeting message, out-of-hours message) are enabled. Disable any conflicting automation.

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Flow immediately started again after finishing

This is likely due to the "Trigger every time" frequency setting. To adjust:

1. Click the Trigger node in the flow.

2. Select one of the following options:

   • "Trigger once every new conversation"

     • This means the flow will run again for that specific customer only after the conversation is closed and re-opened again

   • "Trigger once per contact"

     • This means the flow will only ever run once for that specific customer, even if the conversation is closed and re-opened again at a later date

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Flow did not run

Several factors could prevent the flow from running:

• Trigger Frequency: If "Trigger once per contact" is enabled, the flow will not restart for returning customers. Adjust this in the Trigger node and choose:

  • "Trigger once every new conversation"

  • "Trigger every time"

• Message Content Condition Issue: If a Message Content condition follows the Trigger node, review its operators (contains, equals, etc.) to ensure it correctly matches expected messages.

• Messaging Channel Not Selected: Open the Trigger node and confirm that all relevant channels are selected.

• Flow is Paused: Go to the Flows List and check if the flow is Paused or Enabled. If paused, enable it to resume functionality.