Step 5: Analyse chat performance

Another great feature Zaapi has is the ability to monitor your chat performance across all channels & integrations. You can view key metrics like average response time, missed chats etc. & even view breakdown by all individual admins on your team in the Analytics tab. Please note that the data will only be visible after you integrate your channels with Zaapi.

For more details on the analytics dashboard and how we calculate the metrics, visit the Chat & Agent Performance section.

Finally, it's time to install the mobile app.