Notifications

Overview

Zaapi's notification system sends you real-time alerts directly to your desktop, ensuring you never miss a customer message or an important update. These notifications are essential for providing timely support and staying on top of all conversations, especially when you are not actively looking at the Zaapi window.

To receive alerts, you need to configure two things:

1. Your in-app preferences: Choose which types of chats you want to be notified about.

2. Your browser settings: Grant Zaapi permission to send notifications through your web browser.

This guide will walk you through both.

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How to set your Notification Preferences

This setting lets you control which conversations will trigger a notification.

1. Navigate to your Account Settings and find the Notification Preference section.

2. You will see the following options:

   • Send notifications for all chats: Receive an alert for every single new message from any customer conversation.

   • Only send notifications for chats assigned to me: Ideal for agents who only want to focus on their own assigned conversations.

   • Send notifications for unassigned chats and chats assigned to me: A popular choice for teams, this alerts you to your own conversations plus any new chats waiting in the queue to be claimed.

   • Turn off notifications: This will disable all in-app push notifications.

3. Select the option that best fits your workflow. Note that this will apply for your individual account only, not all users in the account.

4. Click the Save button to apply your changes.

How to enable browser notifications

If you see a warning message that says "Notification not enabled. Notifications for this site are blocked," it means your web browser is preventing Zaapi from sending alerts. You must enable them in your browser settings to receive notifications.

Here’s how to do it on major browsers:

Google Chrome

1. Click the settings icon in the address bar to the left of the Zaapi URL.

2. Find Notifications in the dropdown menu.

3. Toggle the switch to the On position, or select Allow from the dropdown next to it.

4. Reload the page for the changes to take effect.

Mozilla Firefox

1. Click the lock icon (🔒) in the address bar.

2. Click on the arrow > in the "Connection secure" section.

3. Click on More Information.

4. A new window will open. Go to the Permissions tab.

5. Find Send Notifications, uncheck "Use Default," and select Allow.

6. Close the window and reload the Zaapi page.

Safari (on macOS)

1. With Safari open, click Safari in the top menu bar (next to the Apple logo).

2. Go to Settings... (or Preferences...).

3. Click on the Websites tab.

4. Select Notifications from the sidebar on the left.

5. Find your Zaapi site in the list on the right and select Allow from the dropdown menu.

Microsoft Edge

1. Click the lock icon (🔒) in the address bar.

2. In the dropdown menu, find Notifications for this site.

3. Select Allow from the dropdown list.

4. Reload the page.