Teams

Overview

Teams are a great way to organise your admins into groups. You can then use these teams to assignment automations, and to add/remove agents from these teams without having to update the automations manually.

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How to create a team

1. Navigate to the "Team Management" area on the Zaapi web platform

2. Click the "Teams" tab

3. Click "Create a new team"

4. Add the team members to the team

5. Click save