Greeting message

Overview

You can use Zaapi automations to set up a greeting message every time a customer sends you a message to any of your channels.

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How to set up a greeting message

1. Navigate to the "Automations" area on the web app

2. Click to create new automation

3. Select greeting message

4. Select the channels you want to trigger the greeting message from (most people select all channels here)

5. Select the time period you want to trigger this automation

   1. This is the time that must pass before that greeting message is triggered again for the same customer (i.e once after every 8 hour period of inactivity). You can set this period

6. Give your automation a name

7. Click create automation to trigger it on