# Greeting message ### Overview You can use Zaapi automations to set up a greeting message every time a customer sends you a message to any of your channels. *** ### How to set up a greeting message 1. Navigate to the "Automations" area on the web app 2. Click to create new automation 3. Select greeting message 4. Select the channels you want to trigger the greeting message from (most people select all channels here) 5. Select the time period you want to trigger this automation 1. This is the time that must pass before that greeting message is triggered again for the same customer (i.e once after every 8 hour period of inactivity). You can set this period 6. Give your automation a name 7. Click create automation to trigger it on --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://help.zaapi.com/automations/basic-automations/greeting-message.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.