Out of hours message

Overview

Zaapi’s Out of Hours Automation ensures customers are informed when they reach out outside of business hours. This helps manage expectations by letting them know when they can expect a response.

If a greeting message is enabled, the out-of-hours message will take priority when triggered during non-working hours.

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How to set an out of hours message

1. Go to Basic Automations – Navigate to the Basic Automations tab in the side navigation.

2. Click "Create New Automation" – This will open the automation setup.

3. Select "Out of Hours Message" – This automation will trigger when a customer messages outside of working hours.

4. Choose Messaging Channels – Select the platforms where this automation should apply.

5. Review and Adjust Business Hours – Check the current business hours and modify them in settings if needed.

6. Create the Automated Response – Choose what to send to the customer:

   • Text Message – Add a message, and optionally include variables like {customer_name} or {integration_name} for personalization.

   • Images or Videos – Attach relevant media if needed.

7. Name Your Automation – Give it a recognizable name for easy management.

8. Click "Create Automation" – The out-of-hours message will now be triggered whenever a customer sends a message outside of business hours.