Import email history

Understanding Import & Syncing

When setting up your Gmail integration, the settings you choose determine exactly what data is brought into Zaapi.

⏳ Import Time

If you toggle "Import email history and labels" to ON, Zaapi will begin syncing the last 7 days of your email history. Please allow up to 15 minutes for all history to appear in your inbox.

📥 How Syncing Works

The categories you select (e.g., Inbox, Updates) act as a filter for both past history and future emails:

• Initial Import: Only the last 7 days of history from the selected categories will be imported.

• Ongoing Sync: From this point onwards, only new emails landing in these specific categories will appear in Zaapi. Emails received in unselected categories will not be synced.

⚙️ Editing Your Settings

If you want to change these preferences later (for example, to stop syncing "Promotions"):

1. Go to Settings > Integrations.

2. Click on the connected Gmail card.

3. Update your checkboxes and save.

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Guide to Email Categories

Gmail automatically filters your incoming email into different tabs. Use this guide to decide which boxes to check during setup:

• INBOX (Primary):

  • What it is: Your main feed containing personal emails and direct conversations.

  • Recommendation: Always select this. This is where your most important customer inquiries land.

• CATEGORY UPDATES:

  • What it is: Automated, transactional notifications (confirmations, receipts, shipping alerts).

  • Recommendation: Select this only if you wish to receive confirmations and alerts from other services that you use.

• CATEGORY PROMOTIONS:

  • What it is: Marketing emails, newsletters, and special offers.

  • Recommendation: Select this only if you receive important supplier offers via newsletters. Otherwise, it may clutter your inbox.

• CATEGORY SOCIAL:

  • What it is: Email notifications from platforms like Instagram, Twitter/X, or LinkedIn.

  • Recommendation: Generally leave unchecked unless you specifically want social media email alerts in your inbox.

• CATEGORY FORUMS:

  • What it is: Messages from online groups and mailing lists.

  • Recommendation: Leave unchecked unless your support team uses email-based discussion groups.

• SPAM:

  • What it is: Emails flagged as junk or malicious.

  • Recommendation: Leave unchecked.