# Using the Shopify Integration in the Inbox

### Accessing Shopify Data in the Inbox

After you have successfully connected your Shopify store, you can manage customer data directly from the Zaapi inbox.

1. Navigate to the Inbox – Select any conversation with a customer.
2. Open the Shopify Panel – On the customer information panel on the right-hand side, click on the Shopify logo. This will open the Shopify data view for that contact if a Shopify store is linked to that messaging channel.

### Linking a Contact to a Shopify Customer

When you open the Shopify panel, it will either be empty or already contain a linked customer profile.

**Automatic Linking**

Zaapi will automatically link a contact if their phone number or email address in Zaapi matches an existing customer profile in your Shopify store. You will see their full profile pre-loaded, as shown below.

* If you ever need to disconnect them, you can click the Unlink icon (🔗) to remove the association.

**Manual Linking & Creating Customers**

If no automatic match is found, the panel will show "No Shopify data linked." You have two options:

* Link an existing customer: Use the Search customers bar to find a profile in Shopify by their name, order ID, email, or phone number. Once found, click to link them to the Zaapi contact.
* Create a new customer: If the contact is not yet in your Shopify store, you can create a new customer profile for them directly from Zaapi.

#### Information at Your Fingertips

Once a contact is linked, you get a complete 360-degree view of their information from Shopify.

* Shopify Customer Data: View their full name, email, phone number, and address. You can also click View in Shopify to open their profile directly.
* Shopify Customer Insights: Instantly see key metrics like their total Amount Spent, number of Orders, and how long they've been a customer.
* Live Order History: Scroll through all their past and current orders, including the Order ID, Payment Status, and Fulfillment Status.

### Share Products Directly in Chat

Under the "Shopify E-commerce Data" section, you can access your product catalog to assist customers more efficiently.

* Search Products: Quickly find any item from your connected Shopify store.
* View Live Inventory: The current Stock level for each product is displayed.
* Share with Customers: Click the Send button next to any product to instantly share a link with the customer in the chat.